Take a positive approach to your hearing at the UQ Audiology clinic. Whether you are worried about your own hearing loss or are concerned about your child’s hearing, our audiologists will offer you a range of solutions targeted at your hearing needs.

In our clinics, you will receive services from audiology students who are being supervised at all times by a fully qualified and highly experienced audiologist.

Referrals are not required to attend our clinics.


Our services

Hearing tests

Comprehensive hearing assessments for children and adults

What to expect from your hearing test

  • You will be interviewed about any difficulties or concerns you or the teacher/speech pathologist/doctor may have
  • A hearing test will determine hearing sensitivity to a range of different sounds
  • Different tests will be conducted to assess middle and/or inner ear functioning
  • If custom-made swimming or musician plugs are needed, an ear impression will be made
  • Results will be explained at the end of testing and a report will be emailed to you for your information. We can also forward this to any other relevant people, like doctors and teachers.

Central Auditory Processing (CAP)

Central Auditory Processing (CAP) Tests & CAP Therapy: Specialised testing for children (seven years and above) and adults

What is CAP?

Central Auditory Processing is best described as our brain’s ability to identify what a sound was, where it came from, and when it happened. It forms an important part of our ability to listen and understand. It is closely linked to our language skills, and attention, memory, and cognition. All parts of listening and understanding need to be addressed when diagnosing and managing CAP, so you might also need to see a speech pathologist and a psychologist.

Who might need a test for CAP?

If you are worried about you or your child’s listening abilities, especially in the classroom, at work or home, a CAP test might be needed. Things you might notice include:

  • Generally poor academic skills
  • Difficulties with literacy based tasks; that is, reading, writing, and spelling
  • Difficulty following complex instructions
  • Poor attention or concentration
  • Difficulty hearing and understanding conversation in noisy situations
  • Difficulty remembering spoken information.

In day-to-day life, this might look like troubles processing verbal information despite having normal hearing in both ears. It is important to remember that listening is a very complicated task, and the ability to listen depends on many different skills.

What to expect from your CAP test? 

  • You will be interviewed about any difficulties or concerns you or the teacher/speech pathologist/doctor may have
  • A hearing test of tones and speech will be conducted on you or your child to determine hearing sensitivity
  • A screening test will be completed to look at short-term auditory memory skills
  • A series of specific CAP tests will also be completed to determine overall CAP skills.

If you or your child have an appointment for CAP testing, you can expect to spend up to three hours at the Audiology Clinic. The testing can take some time, so you or your child will be given a break if needed.

Results of the testing are not available on the day. Your audiologist will analyse the test results and a detailed report outlining the results and recommendations will be emailed to you within approximately seven days of your appointment.

Treatment options

The audiologists at the UQ Audiology Clinic are offering an exciting therapy program for children with Central Auditory Processing Disorder (CAPD) as well as other specific listening difficulties. This program targets the specific difficulties your child is having with auditory processing, based on what was found on CAP test results conducted at UQ only. Currently, this program is largely home-based using your computer or iPad. If this is an option for your child, we will talk about it in the CAP assessment report.


Frequency Modulated (FM) Fittings

Hearing devices to assist hearing-impaired children in classroom settings

Lots of kids hear well in quiet environments, but find it difficult to pay attention in the classroom where their teacher’s voice is harder to hear against background noise, poor room acoustics, echo and distance. 

What is a personal FM system?

An FM system is a wireless, portable, battery operated device that looks a bit like a large USB or iPod. It uses radio waves to send auditory signals from a microphone to a receiver. The microphone and transmitter are worn by the teacher, and the receiver is worn your child in the classroom with earphones or earplugs.

What are the benefits of FM systems?

By giving more direct sound transmission from the teacher your child, the issues with background noise and distance in the classroom are reduced. In poor listening conditions, the FM system improves the quality of the sound reaching your child.

Personal FM systems with rechargeable batteries can be purchased through the UQ Audiology Clinic. It is important to investigate with your Private Health Care Provider as you may be eligible for a rebate under “Hearing Devices”. The cost of the appointment at UQ includes a fitting appointment with an Audiologist and testing of your child to show the benefit achieved.

FM Advanced Option: This device has advanced digital adaptive wireless technology to adjust the level of the speech signal in your child’s receiver in response to high levels of background noise. There is a clip-on mic for the teacher and a small device similar to an iPod with headphones/earplugs worn by your child.

FM Premium Option: This device has advanced technology to adjust the level of the speech signal in the child’s receiver in response to high levels of background noise. There is an advanced transmitter for the teacher and wireless ear pieces for your child so the device isn’t as obvious in the classroom.

School Hearing Screening Service

A hearing impairment can have an impact on your child’s ability to learn and participate both in the classroom and at home. Kids with a hearing loss might have delayed talking, trouble learning at school, play-up in the classroom, or need extra support at school.

The UQ Audiology team offer a hearing screening program that can be delivered to all school-aged kids. Through this program our goal is to increase awareness of both normal hearing and hearing impairments throughout the school community. This program identifies a child’s basic hearing and middle ear status, and helps us pick-up those children who might have trouble hearing in the classroom.

Find out more about school programs

Custom-fit hearing aid solutions

Get advice about the latest hearing aid technologies and styles including group hearing training options.

Hearing aids aren’t the only solution to your hearing loss. At the UQ Audiology Clinic we offer a range of flexible options to best manage your hearing, all of which will be discussed at your first appointment. Some solutions (found below) can be tailored and combined to suit your needs.

Hearing Aids and Hearing Training

  • We pride ourselves on our independent and personalised advice about the latest hearing aid technologies and styles, including near invisible hearing aid devices
  • There is a wide range of hearing aids available, with options to suit all budgets
  • Most people will get the most benefit from the more modern hearing aids, but only if they are worn regularly
  • At UQ, you get to trial the hearing aid(s) for 30 days. You will also get free hearing checks and hearing aid adjustments for three years after purchase
  • To get you fully set up with your perfect hearing aid will take three to four appointments
  • Hearing Communication Training also happens in these appointments.

Assistive Listening Devices

  • Assisted Listening Devices (ALDs) are for specific listening situations (for example: a device to help you hear the TV better, or a special microphone to hear better at meetings)
  • ALDs can be used with or without hearing aids

Hearing Communication Program (I-ACE)

The UQ Audiology Clinic offers both take home individual and group hearing communication programmes (I-ACE and ACE). These programs involve reading information and completing activities at home. They are designed to help you learn ways to cope with your hearing difficulties. They involve several hours of reading and activities per week, and you can complete the programme with the help of a friend or family member. The programs can be done either with or without a hearing aid.

Hearing aid repairs and adjustments

Includes ear moulds, fast hearing aid diagnosis, hearing aid repairs and adjustments.

Occupational Health and Safety Hearing assessments

A comprehensive hearing conservation program for any facility that involves excessive noise.

Custom-fit musician earplugs

To protect ears from loud noise and music

Did you know concerts, loud music in clubs, playing an instrument and even listening to loud music on your phone can damage your hearing? At the UQ Audiology Clinic, we understand that the key to looking after your hearing is education and prevention.

Education: Our goal is to help you understand the risks of excessive noise exposure and why hearing protection is so important.

Prevention: We can fit you with custom-made musician and noise protection plugs at very competitive prices.

All plugs are shaped to fit your individual ears to achieve the right fit. All musician plugs are designed to preserve the original music signal as much as possible, while bringing the sound down to a safer exposure level. Not only can these earplugs can be used for hearing protection in loud environments, they can also be used for sound reduction while sleeping.

We have two types of plugs available:

  • Standard: 25dB, 15dB and 10dB attenuators (attenuators provide different levels of sound reduction). Available in a range of colours.
  • Professional: 25dB, 15dB and 9dB attenuators using ER Musician filters (better attenuators for sound quality)

Swimming earplugs

To protect ears when swimming or bathing

Swimming earplugs stop water from entering your ear canals. They are perfect for children or adults with grommets or swimmer’s ear, and help to reduce outer ear infections.

Education: Our goal is to help you understand why swimming earplugs are important to protect the ears.

Prevention: We fit custom-made swimming plugs at very competitive prices.

All plugs are shaped to fit your individual ears to achieve the right fit for you.

Active Communication Education (ACE)

Hearing loss has serious negative consequences for the person with the hearing loss and for those around them. It is associated with social isolation, withdrawal, poor quality of life, and depression. The Active Communication Education (ACE) Program was developed to help adults with hearing loss to become more effective communicators and to provide them with strategies to cope better in everyday life. It is a rehabilitation option for adults with hearing loss who do not want to wear hearing aids or who want more than hearing aids can provide.

ACE was evaluated with 178 older people with hearing loss and their significant others and the results of the evaluation are outlined in the Introduction section of the ACE booklet, which can be downloaded from this webpage. Although originally designed and evaluated with older adults in mind, the program could also be used with adults of all ages.

We are confident that both clients and clinicians will find the ACE program a rewarding experience. ACE is informative and fun – and the evidence shows that it does make a positive difference to the lives of older people with hearing loss. The ACE Group Program outlines all information and handouts. You can also see examples of how the ACE activities can be run by watching the video below.

An individualized home based ACE program has also been developed, called I-ACE, and it can be downloaded here.  

For more information about the ACE Program, please contact the director of the CDC, Louise Hickson.

To view the video in full screen, please select to view via YouTube, then click the  icon