Before your visit

How do I make an appointment?

You can request an appointment online for any of our clinics. We will contact you with 1-2 working days to arrange a suitable time. Alternatively, you can call us on (07) 3365 2232 between 8am and 5:30pm, Monday to Friday.

What do I need to bring to my appointment?

Consider bringing the following items to your appointment:

  • letter of referral (if applicable)
  • payment method
  • Health Care Card or Pensioner Concession Card

What should I wear?

Some services may require you to move around or sit for periods of time. Therefore you should wear comfortable clothes and suitable footwear.

How do I get to the clinics?

All our clinics are conveniently located at UQ's St Lucia campus, with free on-site parking (PDF, 0.9 MB) available on Slip Road or Therapies Road. Download the UQNav app for iPhone or Android. The clinics are also close to public transport

Who can access the services?

Our clinics can be accessed by all members of the public as well as students and staff of the University.

Do I need a doctor's referral?

No. Referrals are not required to attend our clinics.

 

During your visit

How long does an appointment take?

The length of the appointment depends on the services provided and comply with industry standards. Initial appointments range from 60 minutes to three hours, with subsequent appointments ranging from 30 minutes to two hours.

What if something is wrong with me that is too complex for a student?

Students are supervised by qualified staff at all times ensuring clients receive the best possible assessment, care and treatment. If required, you would be referred to an external health provider for complex treatment or services not provided at our clinics.

 

Payment, claims and insurance

How much does it cost?

Applicable fees will be discussed with you when booking your appointment as fees vary by service and practitioner. A 15% discount for current Health Care or Pensioner Concession card holders is applicable to all services. 

What are my payment options?

We accept payment by cash, EFTPOS, Visa or Mastercard.

Can I claim on Private Health insurance?

Private health insurance rebates may be available for selected services. Please check with your health fund to determine if a rebate is available for your specific appointments/treatments.
Healthcare concession card rates are available for selected services.

Will I receive a Health Care Card rebate? 

A 15% discount is applicable to all services for those clients with a current Health Care Card or Pensioner Concession Card. This discount does not apply to goods. 

Can I use NDIS funding? 

We are currently accepting self-managed clients under the NDIS funding.