Preparing for your visit
Before your visit
How do I make an appointment?
Contact us by phone on (07) 3365 2232 between 8am and 5pm, Monday to Friday or email healthclinics@uq.edu.au.
What do I need to bring to my appointment?
Consider bringing the following items to your appointment:
- letter of referral (if applicable)
- payment method
- Health Care Card or Pensioner Concession Card (if applicable)
What should I wear?
Some services may require you to move around or sit for periods of time. Therefore you should wear comfortable clothes and suitable footwear.
How do I get to the clinics?
The clinics are conveniently located at UQ's St Lucia campus, with free on-site parking available on Slip Road. The clinics are also close to public transport.
Who can access the services?
Our clinics can be accessed by all members of the public as well as students and staff of the University.
Do I need a doctor's referral?
No. Referrals are not required to attend our clinics.
During your visit
How long does an appointment take?
The length of the appointment depends on the services provided and our services comply with industry standards. Initial appointments range from 60 minutes to three hours, with subsequent appointments ranging from 30 minutes to two hours.
What if something is wrong with me that is too complex for a student?
It is important that clients receive care from the service best suited to their needs. As a teaching clinic, UQ Clinics are also committed to providing students with learning experiences that are appropriate to their level of training and supervision. If you or your child require care that is beyond the scope of our students' current knowledge, skills, or training level, we will recommend an alternative service and discharge you from our clinic.
Payment, claims and insurance
What are the fees?
Contact the clinics to learn more about our fee schedule.
What are my payment options?
We accept payment by EFTPOS, Visa, Mastercard and AMEX.
Will I receive a discount?
A 15% discount is applicable to all services for those clients with a current Health Care Card, Pensioner Concession Card, UQ staff members, and UQ students. This discount does not apply to goods. Please refer to the terms and conditions for more information.
Can I use NDIS funding?
We are currently accepting self-managed clients with NDIS funding. Clients will be required to make payment on the day of service and make a claim through your NDIS plan manager.
Can I claim my appointment through private health insurance or Medicare?
Occupational therapy, physiotherapy and speech pathology services are not eligible for private health insurance, Medicare or Overseas Student Health Cover (OSHC) rebates. Clients are responsible for payment of all applicable fees and any goods purchased.
Some Audiology services may be eligible for a private health insurance rebate. Please check with your health insurer before booking an appointment to find out your coverage.
Where an Audiology service is eligible for a private health insurance rebate, we are unable to process the claim directly. You will be provided with an invoice, which you can submit to your health insurer to claim any eligible rebate.