What equipment do I need?

You will need either an iPad or computer/laptop with microphone and webcam, and a good internet connection.  We will do a test call prior to sessions beginning to make sure your equipment and internet connection will work in a telerehabilitation session.

Do you use Skype?

No, we use a specialised video conference platform called eHAB® to deliver services.  eHAB® was developed by NeoRehab specifically for allied health professionals to deliver secure rehabilitation services.

Do I need to purchase an eHab® license?

No, eHab® is free to access and use for clients receiving services through the Telerehabilitation Clinic (TRC).

What age clients do you see?

We see anyone from pre-prep through to the elderly.  Depending on the situation, there may be a support person at the client end (eg. parent, spouse or teacher aide) to be our helper.

Can you deliver sessions into schools?

Yes, we have a lot of experience delivering services into schools.  This requires a commitment from schools to facilitate the sessions with a local support person and equipment, and to provide an appropriate space for therapy to occur in.

Do I need to live in a rural or remote area to access telerehabilitation services?

No, our service is available to all clients who need to access rehabilitation services. Our aim in the TRC is to bridge this gap for people who otherwise wouldn’t be able to access services, whatever the reason.

Can parents attend sessions?

Yes!  In fact, we strongly encourage parents to be involved in all therapy sessions. 

How do I make an appointment?

You can request an appointment online for any one of our clinics. We will contact you within 1–2 working days to arrange a suitable time for you.

Alternatively, you can call us on (07) 3365 2232. Reception hours are 8.00am — 6.00pm Monday to Friday.

How much does it cost?

Our fee structure is very competitive with private practice. Applicable fees will be discussed with you when booking your appointment as fees vary by service and practitioner.

Will I receive a Health Care Card rebate?

A 15% discount is applicable to all services for those clients with a current Health Care Card or Pensioner Concession Card. This discount does not apply to goods.

Can I claim on Private Health insurance?

Private health insurance rebates may be available for selected services. Please check with your health fund to determine if a rebate is available for your specific appointments/treatments when delivered via telerehabilitation.

Can I use NDIS funding?

We are currently accepting self-managed clients under NDIS funding.

Can I pay using my credit card?

We accept payment by cash, EFTPOS, Visa or Mastercard.

Who can access the services?

Our clinics can be accessed by all members of the public as well as students and staff of the University.

Why come to a student-led clinic?

You are not just another client, you are the focus for the student. You will receive their undivided attention and are an active contributor to the teaching and learning of students. 

Students are excellent at creating modern, personalised resources that contribute to positive therapy outcomes for children and adults.

What if something is wrong with me that is too complex for a student?

Students are supervised by qualified staff at all times ensuring clients receive the best possible assessment, care and treatment. If required, you would be referred to an external health provider for complex treatment or services not provided at our clinics.

Do I need a doctor's referral?

No. Referrals are not required to attend our clinics.

How long does an appointment take?

The length of the appointment depends on the services provided and comply with industry standards.

Assessment consultations range from 60 minutes to three hours, with subsequent consultations ranging from 30 minutes to two hours.

What should I wear?

Some services may require you to move around or sit for periods of time. Therefore you should wear comfortable clothes and suitable footwear.